Effective Date: August 4, 2026
Welcome to EZZYPARK, a parking reservation marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.
This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, payment disputes, and parking reservations are handled through the EZZYPARK Platform.
By reserving a parking space through EZZYPARK, you acknowledge that you have read and agree to this Policy.
1. About This Policy
Independent Parking Operators
EZZYPARK serves solely as a technology marketplace connecting customers with independent parking operators and parking facility providers.
Each parking operator operates independently and may establish reasonable cancellation, refund, reservation, no-show, overtime, and rescheduling policies, provided they comply with applicable laws and the EZZYPARK Platform requirements.
2. Customer Cancellations
Before the Reserved Parking Period
Customers may request to cancel a parking reservation before the reserved parking period begins.
Refund eligibility depends on:
- The cancellation policy of the selected parking operator.
- The timing of the cancellation.
- Whether the reserved parking space has already been allocated or occupied.
- Any non-refundable reservation fees disclosed before confirmation.
Approved refunds will be processed using the original payment method where applicable.
3. Operator Cancellations
Cancellation by the Parking Operator
If a parking operator cancels a confirmed reservation for reasons within their control, customers may be eligible for:
- A full refund where applicable.
- Assistance in finding another available parking facility through EZZYPARK.
- Other remedies required by applicable law.
Repeated operator cancellations may result in suspension or removal from the Platform.
4. No-Show Policy
Failure to Arrive
If a customer fails to arrive within the reservation period or any applicable grace period established by the parking operator, the reservation may be considered a no-show.
Refund eligibility will depend on the operator’s published no-show policy.
5. Reservation Changes
Rescheduling
Customers and parking operators are encouraged to communicate promptly regarding requests to modify reservation dates or times.
Rescheduling is subject to:
- Parking space availability.
- Mutual agreement between both parties.
- The operator’s published rescheduling policy.
Additional charges may apply if disclosed before confirmation.
6. Overtime Parking
Extended Parking
If a vehicle remains parked beyond the reserved period, additional parking charges may apply in accordance with the parking operator’s published rates and policies.
Customers are responsible for paying any applicable overtime charges directly to the operator where required.
7. Force Majeure
Events Beyond Reasonable Control
Parking services may be affected by circumstances beyond the reasonable control of either party, including:
- Severe weather
- Natural disasters
- Government restrictions
- Public emergencies
- Road closures
- Security incidents
- Facility maintenance or emergencies
- Other unforeseen events
Where reasonably possible, customers and operators are encouraged to reschedule affected reservations.
8. Payment Disputes
Dispute Resolution
If a customer believes a payment was processed incorrectly or a dispute arises regarding a reservation, they should first contact the parking operator to seek a resolution.
If the issue cannot be resolved, customers may contact EZZYPARK for assistance. While we may facilitate communication, EZZYPARK does not guarantee a particular outcome and is not responsible for disputes between customers and independent parking operators.
9. Platform Service Fees
Marketplace Fee
EZZYPARK charges independent parking operators a Platform Service Fee of 11% on completed transactions processed through the Platform.
The Platform Service Fee supports:
- Secure payment processing
- Platform maintenance
- Customer support
- Platform security
- Marketing initiatives
- Technology infrastructure
- Continuous improvements to the Platform
The Platform Service Fee is generally non-refundable except where required by applicable law.
10. Limitation of Responsibility
Marketplace Role
EZZYPARK facilitates reservations between customers and independent parking operators but is not the owner or operator of the parking facilities listed on the Platform.
Refund decisions relating to completed parking reservations, no-show charges, overtime fees, facility access, vehicle storage, or customer satisfaction primarily remain the responsibility of the independent parking operator, subject to applicable law.
11. Policy Updates
Changes
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Updated versions become effective upon publication on EZZYPARK.
12. Contact Us
Questions
If you have any questions regarding this Refund & Cancellation Policy, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines
Email: admin@ezzy.ph
EZZYPARK is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent parking operators and parking facility providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent providers or parking facilities offering services through the Platform.