Effective Date: 16 July 2026
Last Updated: 16 July 2026
EzzyPark is an online parking-booking platform powered by Ezzy.ph. This policy explains how booking cancellations, changes, refunds, no-shows, overstay charges, and provider-related cancellations are handled.
EzzyPark connects customers with independent parking owners, operators, establishments, and property managers referred to in this policy as “Providers.” The actual parking facility and parking-related services are independently supplied and managed by the selected Provider.
This policy forms part of the EzzyPark Terms and Conditions.
1. General Policy
Customers should review the following before completing payment:
- Parking location
- Booking date and time
- Parking duration
- Vehicle details
- Total amount payable
- Provider-specific conditions
- Cancellation deadline
- Non-refundable charges
A booking is confirmed only after successful payment and issuance of an EzzyPark booking confirmation.
Refund and cancellation policies should be clearly available to online consumers before a transaction is completed. Philippine online transactions are also subject to applicable consumer-protection laws, including the Internet Transactions Act of 2023 and its implementing rules.
2. Customer-Initiated Cancellations
Unless a different cancellation condition is clearly displayed on the relevant listing, the following standard rules apply:
Cancellation at least 24 hours before the booking
The customer may be eligible for a refund of the parking charge, less:
- EzzyPark service or platform fees identified as non-refundable;
- Payment-processing charges that cannot be recovered;
- Promotional discounts already used;
- Bank, card, or e-wallet charges; and
- Any reasonable cancellation charge disclosed before payment.
Cancellation less than 24 hours before the booking
The booking may be:
- Partially refundable;
- Subject to the Provider’s cancellation charge; or
- Non-refundable.
The applicable condition should be shown during checkout or in the booking confirmation.
Cancellation after the booking start time
Bookings cancelled after the scheduled start time are generally non-refundable, except when the Provider failed to make the confirmed parking space available or when a refund is otherwise required by law.
3. Provider-Specific Cancellation Rules
Some parking facilities may apply different cancellation periods because of:
- High-demand locations;
- Airport parking;
- Event parking;
- Monthly parking;
- Reserved or assigned spaces;
- Promotional rates;
- Long-term bookings; or
- Special facility arrangements.
Where a Provider-specific rule is displayed before payment, that rule will apply to the booking, subject to mandatory consumer rights.
4. How to Cancel a Booking
Customers should cancel using the available cancellation option in their EzzyPark account.
Where online cancellation is unavailable, the customer should contact EzzyPark and provide:
- Booking reference number;
- Customer’s full name;
- Registered email address or mobile number;
- Parking location;
- Booking schedule;
- Reason for cancellation; and
- Supporting documents, where relevant.
A cancellation request is not complete until EzzyPark issues a cancellation acknowledgement.
5. Booking Changes and Rescheduling
A request to change the date, time, duration, vehicle, or parking location is subject to availability and Provider approval.
A requested change is not confirmed until the customer receives an updated booking confirmation.
Additional payment may be required when:
- The replacement schedule has a higher rate;
- The duration is extended;
- A different vehicle category is selected; or
- Additional Provider charges apply.
Where the replacement booking costs less, the difference may be refunded, credited, or treated according to the Provider’s applicable rules.
A rejected rescheduling request does not automatically cancel the original booking.
6. No-Shows
A customer is considered a no-show when the customer:
- Does not arrive during the booked period;
- Does not use the reserved parking space;
- Fails to present the required booking confirmation;
- Uses a vehicle different from the registered vehicle without approval; or
- Cannot enter because incorrect booking information was provided.
No-show bookings are generally non-refundable because the parking space was reserved and could not reasonably be offered to another customer.
7. Late Arrivals
Late arrival does not automatically extend the booking end time.
The Provider may:
- Allow entry for the remaining booking period;
- Require payment for additional time;
- Refuse entry where the reserved period has substantially passed; or
- Release the parking space according to the disclosed facility rules.
Late arrival caused by the customer does not normally qualify for a refund.
8. Early Departure
A customer who leaves before the scheduled end time is not normally entitled to a refund for unused parking time.
Parking charges reserve the space for the booked period, regardless of whether the customer uses the entire duration.
9. Overtime and Extensions
Customers who remain beyond the booked period may be charged:
- The Provider’s overtime rate;
- The standard drive-in parking rate;
- An extension fee;
- A penalty disclosed in the listing; or
- Other reasonable charges arising from the overstay.
Extensions are subject to availability. A request to extend is not approved until confirmed by EzzyPark or the Provider.
Overtime charges are generally non-refundable once incurred.
10. Cancellation by the Provider
A Provider may occasionally cancel a booking because of:
- Unexpected facility closure;
- Incorrect availability;
- Emergency conditions;
- Equipment failure;
- Safety or security concerns;
- Government restrictions;
- Damage to the parking facility;
- Severe weather; or
- Other operational circumstances.
Where the Provider cannot honour a confirmed booking, EzzyPark may offer one or more of the following:
- Transfer to a comparable parking location;
- Rescheduling;
- EzzyPark account credit, with the customer’s agreement;
- Partial refund; or
- Full refund of the affected parking charge.
A customer is not required to accept a materially different alternative.
11. Parking Space Unavailable Upon Arrival
Where a customer arrives on time and the confirmed parking space is unavailable, the customer should immediately:
- Contact the Provider or facility staff;
- Contact EzzyPark support;
- Provide the booking reference;
- Take photographs or other evidence where appropriate; and
- Avoid paying for an alternative without first seeking assistance, where reasonably possible.
After verification, EzzyPark may arrange an alternative or process an eligible refund.
EzzyPark is not automatically responsible for incidental expenses such as fuel, tolls, lost time, missed appointments, alternative transportation, or third-party parking costs, except where liability cannot legally be excluded.
12. Incorrect or Misleading Listing
A customer may request review where the parking facility materially differs from the listing, including where:
- The location is incorrect;
- The facility is inaccessible;
- The listed vehicle size is unsupported;
- A material restriction was not disclosed;
- The Provider demands an undisclosed mandatory charge; or
- The parking space cannot reasonably be used as described.
The customer must report the issue promptly and provide reasonable supporting evidence.
Depending on the circumstances, the remedy may include:
- Correction of the booking;
- Relocation;
- Partial refund;
- Full refund; or
- Another appropriate resolution.
13. Vehicle Damage, Theft, Security, or Service Complaints
Refund requests relating to:
- Vehicle damage;
- Theft;
- Lost property;
- Facility security;
- Staff conduct;
- Towing;
- Clamping;
- Accidents; or
- Other on-site incidents
must first be reported to the Provider and, where appropriate, the police, insurer, security personnel, or other relevant authority.
EzzyPark may help communicate with the Provider but does not independently operate, supervise, secure, inspect, or control third-party parking facilities.
A complaint involving the Provider’s service does not automatically entitle the customer to a refund. Each matter will be assessed based on the booking terms, evidence, Provider response, and applicable law.
14. Circumstances Generally Not Eligible for Refund
Except where required by law, refunds will generally not be granted for:
- Change of mind;
- Incorrect date or time selected by the customer;
- Incorrect parking location selected;
- Incorrect plate number or vehicle details;
- Failure to read the listing or access instructions;
- Late arrival;
- No-show;
- Early departure;
- Personal scheduling changes;
- Traffic delays;
- Failure to bring the required confirmation;
- Refusal to follow facility rules;
- Entry denied because the vehicle exceeds disclosed restrictions;
- Removal, towing, or clamping caused by customer misconduct;
- Poor mobile signal or an unsupported customer device;
- Dislike of a facility where it materially matches the listing; or
- Services or arrangements made directly outside EzzyPark.
15. Promotional and Discounted Bookings
Promotional bookings may be:
- Non-refundable;
- Non-transferable;
- Subject to shorter cancellation periods; or
- Ineligible for rescheduling.
Any special condition must be disclosed before payment.
Where a refund is approved, the customer will receive no more than the actual amount paid after discounts, vouchers, or promotional credits.
Used promotional codes may not be restored.
16. Monthly and Long-Term Parking
Monthly or long-term parking may have separate terms, including:
- Advance-notice requirements;
- Minimum commitment periods;
- Security deposits;
- Access-card charges;
- Prorated refunds;
- Renewal rules; and
- Early-termination fees.
The terms presented in the monthly parking agreement will apply in addition to this policy.
17. Non-Refundable Fees
Where clearly disclosed before payment, the following may be non-refundable:
- Platform or booking fees;
- Payment-processing fees;
- Administrative charges;
- Access-card fees;
- Charges already remitted to third parties;
- Promotional fees; and
- Charges for services already performed.
However, fees will not be retained where doing so would violate mandatory consumer-protection law.
18. Refund Method
Approved refunds will normally be returned through the original payment method.
Depending on the payment channel, the refund may appear as:
- A reversed card transaction;
- A bank refund;
- An e-wallet credit;
- EzzyPark account credit, where agreed; or
- Another supported payment method.
EzzyPark may request additional information to verify the recipient and prevent fraud.
19. Refund Processing Time
EzzyPark will submit an approved refund for processing as soon as reasonably practicable.
The time required for funds to appear may depend on the payment provider, bank, card issuer, or e-wallet. Typical processing may take approximately 5 to 15 business days, although some financial institutions may take longer.
EzzyPark does not control the final posting time after the refund has been released to the payment provider.
20. Partial Refunds
A partial refund may be issued when:
- Part of the parking service was successfully used;
- Only part of the booking was affected;
- An alternative service of lower value was accepted;
- A disclosed cancellation charge applies;
- Non-refundable third-party charges were incurred; or
- The customer and Provider agree to a reasonable partial settlement.
The refund calculation will be explained where reasonably possible.
21. Duplicate or Incorrect Charges
Customers should report a suspected duplicate or incorrect charge promptly.
EzzyPark may request:
- Booking confirmation;
- Payment receipt;
- Bank or e-wallet transaction details;
- Screenshot of the charge; and
- Identification or account verification.
Verified duplicate charges will be refunded through the appropriate payment process.
A temporary bank authorisation is not necessarily a completed duplicate charge.
22. Chargebacks and Payment Disputes
Customers should contact EzzyPark before filing a chargeback so that the transaction can be investigated.
A customer must not submit false, misleading, or fraudulent chargeback claims.
Where a chargeback has already been opened, EzzyPark may pause a separate refund until the bank or payment provider resolves the dispute to avoid duplicate reimbursement.
23. Force Majeure and Events Beyond Reasonable Control
Refunds for events outside the reasonable control of EzzyPark or the Provider will be assessed individually.
Such events may include:
- Flooding;
- Typhoons;
- Earthquakes;
- Fire;
- Civil disturbances;
- Government closure orders;
- Major utility failures;
- Road closures;
- Public emergencies;
- Telecommunications outages; or
- Other extraordinary events.
Depending on the circumstances, EzzyPark may offer rescheduling, account credit, partial refund, or full refund.
24. EzzyPark’s Platform Role
EzzyPark is a digital booking platform powered by Ezzy.ph. It connects customers with independent parking Providers.
Unless expressly stated otherwise, EzzyPark:
- Does not own the listed parking facilities;
- Does not operate or manage the facilities;
- Does not employ Provider personnel;
- Does not control on-site security;
- Does not guarantee Provider performance; and
- Is not responsible for independent acts or omissions of Providers.
EzzyPark may assist with communication, documentation, and refund processing, but the Provider remains responsible for the parking service it supplies.
Nothing in this policy excludes liability or consumer remedies that cannot lawfully be excluded. The Internet Transactions Act applies to covered business-to-consumer internet transactions and recognises digital platforms as mechanisms connecting providers and users online.
25. Customer and Provider Disputes
Customers should submit complaints with complete supporting information.
EzzyPark may:
- Request information from both parties;
- Review booking and payment records;
- Facilitate communication;
- Recommend a reasonable resolution;
- Process an agreed refund; or
- Refer the parties to the appropriate authority.
EzzyPark does not act as a court, arbitrator, insurer, police authority, or guarantor of either party’s claims.
26. Mandatory Consumer Rights
This policy does not remove rights or remedies available under Philippine law.
A general “no refund” rule cannot be used to defeat mandatory consumer protections where a service was not supplied as agreed, was materially misrepresented, or where another legal remedy applies. Philippine consumer law and e-commerce rules are intended to promote fair treatment and access to redress.
27. How to Submit a Refund Request
Send the request through the EzzyPark support channel and include:
- Full name;
- Registered email address;
- Contact number;
- Booking reference;
- Parking Provider and location;
- Booking date and time;
- Amount paid;
- Reason for the request;
- Photographs, receipts, or screenshots; and
- Preferred resolution.
Incomplete requests may take longer to evaluate.
28. Review and Decision
EzzyPark will review the booking records, payment information, listing conditions, Provider response, and customer evidence.
Approval is not automatic merely because a request was submitted.
EzzyPark may deny a claim where:
- The request falls outside the applicable policy;
- The evidence is insufficient;
- The service was properly provided;
- The issue resulted from the customer’s actions;
- The request is fraudulent or abusive; or
- The charge is valid and non-refundable.
The customer will be informed of the decision through the registered contact details.
29. Changes to This Policy
EzzyPark may update this policy to reflect changes in:
- Platform features;
- Provider arrangements;
- Payment processes;
- Business practices; or
- Applicable laws and regulations.
The revised policy will be published with an updated date. Changes will not unfairly alter the cancellation terms of a booking already confirmed before the new policy became effective.
30. Contact Information
For cancellation, refund, or booking concerns, contact:
EzzyPark — Powered by Ezzy.ph
Email: admin@ezzy.ph
Address: #148 K-1st Street, Kamuning, Quezon City 1103, Philippines
Telephone: TBD
Support hours: Available 24/7 via email
Note: Note: EzzyPark is a booking platform powered by Ezzy.ph. Parking facilities and parking-related services are independently provided and managed by third-party parking providers. EzzyPark does not own, operate, or control provider facilities.
Customers with unresolved consumer concerns may also seek assistance through the appropriate government complaint or dispute-resolution channel, including the DTI Consumer Care system.